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For more information:

tiyatro.iksv.org

GENERAL SALES

General sales begin at 10.30 on Friday, 11 September. The Passo box office located in the İKSV main building is open Monday through Saturday between 10.00-18.00.

Only one campaign and/or discount can be applied to each ticket.

İKSV reserves the right to apply discounts and campaigns on event ticket sales at different times and for certain periods.

Ticket prices are subject to increase during the festival period.

PASSO SALES CHANNELS

Tickets can be purchased via passo.com.tr and Passo Mobile application by creating an account or from the Passo box offices. You can attend events with your PDF tickets sent to your e-mail address, which can also be accessed from the ‘My Tickets’ tab under your profile on the Passo website. Service fee is included in ticket prices.

ECZACIBAŞI YOUTH TICKET

Eczacıbaşı Youth Tickets can be purchased from all Passo box offices and passo.com.tr by creating an account. To purchase tickets, enter ‘eczacibasigencbilet’ in the code field on the campaign screen.

Depending on the quota for each event, a limited number of Eczacıbaşı Youth Tickets will be on sale. Only one Eczacıbaşı Youth Ticket can be purchased at a time. In seated events, a special sitting section is designated for this category. In standing activities, unless otherwise stated, regular and student ticket holders will be mixed.

The student status of those with Eczacıbaşı Youth Tickets will be checked at the venue entrances before the events. Audience members whose ID information does not match their Youth Ticket will be directed to the box office to purchase a difference ticket. To enter the event, students must show a valid student ID or a formal student document retrieved from E-Devlet (E-Government) for Turkish citizens. Istanbul Cards are not accepted. Student IDs from students studying abroad are valid. Youth Tickets are personal, non-transferable, and not for resale. Name and surname must be provided when purchasing a ticket.

The difference ticket will reflect the amount between the lowest general sales category and the student ticket. If you are delayed to the event due to the time taken to purchase a difference ticket, the responsibility lies with you, and no refund will be given. Tickets will not be refunded to those who cannot present valid student documents and refuse to buy a difference ticket.

There is no age limit for Eczacıbaşı Youth Ticket. Each event has its own age limit for entry. Please check the age limit before purchasing a ticket.

TULIP CARD MEMBERS

On Monday, 7 September, the priority booking period will open at 10.30 for Black Tulip Card members, on Tuesday, 8 July for White Tulip Card members, and on Thursday, 10 September for Red Tulip Card members. During the presale period, Lale Card members can purchase their tickets via passo.com.tr, the Passo mobile app, or at the İKSV Passo box office between 10.00 and 18.00. Black and White Lale Card members are entitled to a 25% discount on all events, while Red Lale Card members receive a 15% discount.

To become a Tulip Card member:

lalekart.iksv.org

ACCESSIBLE TICKETS

Disabled audience members and their companions can purchase up to two tickets per event at a 50% discount for İKSV events.

To request discounted tickets, click the “Get an Accessible Ticket” button on the page of the event you would like to attend and complete the form. Once we receive your request, our team will reserve the tickets through your Passo account and contact you via your preferred method. You will need a Passo account for the discounted tickets to be allocated to you.

You can also use the form to let us know about any accessibility requirements that would help make your visit easier. Providing this information is optional.

Accessibility information for each event and venue is available on the relevant event page.

If you have any questions, you can reach us via our WhatsApp support line on 0850 800 45 78, weekdays between 09.00 and 18.00.

İKSV POLICY ON SECOND-HAND TICKET SALES

Passo is the only authorised sales channel for İKSV events. İKSV cannot provide legal recourse for any issues that may arise from second-hand ticket sales.

WARNINGS AND REMINDERS

▪ We kindly ask our viewers to be diligent to arrive on time for the event. Late arrivals will not be admitted to the venue, and tickets will not be refunded.

▪ Please be present at the venue at least 30 minutes before the event starts. For security reasons, do not to carry any bags larger than a handbag. Luggage and large backpacks will not be accepted in the venue, and cloakroom service will not be provided.

▪ It is forbidden to record the event with cameras, mobile phones, or any other recording devices.

▪ Parents are asked not to bring their children under seven to the events. Children aged seven and older require a ticket for entry. Each event has its own age limit for entry. Please check the age limit before purchasing a ticket.

▪ Purchased tickets cannot be changed or returned unless the performance is cancelled or its date is changed. In such cases, requests should be made before the announced date.

▪ Venue or programme changes may occur due to reasons beyond control. The festival authority will rearrange the new sitting order according to seat numbers on the tickets, providing the audience with the closest sitting positions. Tickets cannot be returned due to venue or programme changes.

▪ A paramedical team and an ambulance will be present at the venue.

▪ Probing lights or high volume and music at certain events may be disturbing to some audience members.